Fast forward 25 years or so, just when I was starting my first "lean journey" as a member of our senior leadership team. I don't know about you, but sometimes I felt like we were paying tuition over and over for the same course. Have you ever experienced a sense of deja vu when a customer lodges a complaint? How about having to issue a credit for something you issued a credit for a few years back? God, I was thinking that if I kept this up, I'd be back living with my Mom and Dad.
Beats meatloaf once a week.