|Deb Defilice and Omar Avila at USSM|
2. Learning-we wouldn't do policy deployment if we are already where we want to be, right? Part of the learning comes from item #3, and some may come from structured, formalized classes-benchmarking others, understanding other ideas, training, etc.
3. Kaizan-how can anyone in the organization move the metrics? One way is to swoop in, command & control style, and fix stuff. Just remember it is disrespectful for ME to fix YOUR process. Self-directed work teams using A3 to do PDCA is a good way for people to lverage diversity, gain consensus, and teach their peers what they've learned. The A3 closing can be thought of as "smippets" of learning about various processes taught by the experts who do the work.
4. A sense of urgency or reason to change. This needs to be communicated often to shake everyone loose from complaceny or "busy-ness".