Thursday, March 24, 2016

Retaliation, Calmness, Manipulation, Wisdom (All Have Something in Common) by Rosemary Bergeron


A couple of years ago I came across an article written by Bob Emiliani in which he discusses Lean behaviors and Fat behaviors.  You can read the article for yourself at www.bobemiliani.com.   Emiliani connects LEAN FAILURES to Information Flow problems and shows how leaders’ behaviors can either advance or constrict information flow in an organization.   I wanted my team to have the benefit of this insight. In my former company, 5 minute ‘leadership teaches’ are the norm, so I developed a quick teach based on Emiliani’s theory.  See the 4 flip chart pictures for my leadership teach - you are welcome to use it in your org. 

First, I gave everyone Premise #1 (see picture). The exercise for the leaders was to review a list of about 30 behaviors and circle the behaviors that influence information flow.  The list looked something like this:

Humility
Micromanaging
 
Trust
 
Retaliation                                      Listening
 
Can’t admit errors
 
Blame
High ego
Unknown expectations
 
 
Observation
 
 
Sharing

 
Gratitude                                        Public humiliation
Humor
 
 
Wisdom
Calmness
Objectivity
 
 
Balance
Honesty
Manipulative
Patience
 
 
 
 
 
 
 

Reflection                                                                                                Mentally abusive                          Consistency

 

Hint: All the behaviors should be circled because they all affect Information Flow in one way or the other.  

Then we talked about how employees respond to each behavior, i.e. clamming up, afraid to share ideas, eager to contribute, trust in leader.   I used the Results Pyramid to depict Emiliani’s theory that Fat Behaviors SLOW DOWN Lean transformation and Lean Behaviors SPEED UP Lean transformation.  We ended with asking leaders to consider our own behavior - is it helping to SPEED UP the Lean transformation or not?



 

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