|Ralph Waldo Emerson|
Then my Sensei at the time told me something brilliant. "If your job remains unchanged, then your lean efforts will fail." Now I never claimed to be smart, but it made sense to me, so I started WALKING THE TALK. It wasn't really that hard because my 70 person company was struggling at the time. There was definitely a sense of urgency to improve.
Once people saw me checking in and asking open ended questions, spending time learning about people's processes, working hands on to build a spirit of kaizen, well.....bingo. They started to do what they thought was important to the boss.
I think Emerson was right.